Refund policy
We want you to have a smooth shopping experience with Basta Mabango.
If may issue sa order mo, we’ll do our best to help.
ELIGIBLE REFUND/RETURN CASES
Refunds or replacements may only be approved for:
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damaged items,
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incorrect items received,
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missing items,
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or major product defects.
NON-REFUNDABLE CASES
Due to hygiene and fragrance-related reasons, we do NOT accept returns/refunds for:
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change of mind,
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scent preference,
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“di ko pala trip amoy,”
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or opened/used products.
Perfume is subjective.
Iba-iba tayo ng type.
Parang lovelife.
REPORTING AN ISSUE
Please contact us within 48 hours after receiving your order.
Provide:
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order number,
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clear photos/videos,
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and complete explanation of the issue.
Failure to provide proof may result in rejection of the request.
REFUND PROCESS
Approved refunds may be processed through:
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original payment method,
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store credit,
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replacement item,
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or other agreed solution.
Processing times may vary depending on the payment provider/platform.
DAMAGED PARCELS
If the parcel appears heavily damaged upon delivery, we recommend documenting it immediately before opening.
IMPORTANT NOTE
Minor packaging imperfections caused by shipping/courier handling are not considered valid defects.